Contact Us
Installation help, storefront behavior, billing, compliance, partnerships. We reply as quickly as practical.
Reach the SalesSpark – Popups & Banners team for merchant support, onboarding questions about app embeds and theme conflicts, storefront debugging, Shopify billing clarifications routed through Shopify, GDPR/CCPA assistance alongside our Privacy and Data Deletion docs, reseller introductions, localization feedback, roadmap suggestions, escalation from agencies servicing multiple storefronts.
Typical Reply Time
Usually within one to two business days for standard requests.
Business Hours
Monday to Friday, 9:00 AM to 6:00 PM (UTC).
Before you write (helpful details)
- Shopify domain (for example example.myshopify.com).
- Theme name, Online Store version, conflicting apps, storefront URL where reproduction occurs.
- Screenshots, HAR excerpts (redact shopper PII when possible), timestamps in UTC.
- Whether Shopify admin shows app embed activated and what exact embed block triggers.
- For billing discrepancies attach Shopify emailed invoice IDs or payout references.
What We Assist With
- Troubleshooting popup/banner positioning, dismissal logic, countdown accuracy, localization.
- Liquid app embed configuration issues and diagnosing theme script collisions.
- Explaining aggregated analytics surfaced inside Shopify admin dashboards.
- Guidance aligning campaigns with Shopify Acceptable Use and regional promotion rules generally.
Policy & Legal
See Privacy Policy, Terms of Service, and Data Deletion.
Explore product sections on our home page (Banners, Window Popups, Sales Popups, Analytics) for feature context before escalating support.